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Preparing media and internal facing communication materials in advance, meant they could be deployed quickly when the perpetrator was charged and the investigation moved from covert to overt.
Redesigned crisis management procedures and defined the contingency plans necessary to support the key operations of the company (sailing, hotel services, tourist services, airplanes transfers, seaside/shoreside safety and security.
Designed and implemented a secure crisis management area on the company intranet to support the crisis management team.
Detailed evaluation and recommendations designed to improve processes and contribute to the development of a corporate crisis communications plan.
Processes adjusted accordingly to meet anticipated regulatory requirement.
Trained the HQ crisis management team and other key department. Installed a quarterly updating system for all crisis policies and contingency plan.
Installed an ongoing system to monitor emerging risk issue.Instigation of national and international media monitoring services.Production of internal holding statements for the HR Director.Also requested to hold crisis management training session for the Italian Ship-owners Industry Association.Northern European energy producer, generating and distributing fossil fuel and nuclear power throughout the continent.To comprehensively assess and improve the company’s communication and crisis management processes, prior to an operational safety inspection from a regulatory body at a nuclear power station.To train internal and external-facing stakeholders in the roles they would play in the event of a serious operational incident.External liaison with senior security representatives within key customer group.All of the above conducted within the confines of a covert police investigation.To disseminate best practice in crisis and issues management throughout the organisation.To redesign the existing crisis preparedness plan to made it comprehensive, accessible and usable.