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IT Services uses an ITIL framework to implement IT service management.
ITSM is a generic phrase describing the field of Service Management as applied to providing IT Services.
ITIL, on the other hand, is a specific framework of guidance that is owned and managed by Axelos.
What were once thought to be irreconcilable movements are now finding common ground, or are they?
Alan Shimel of Dev sits down with this great panel of ITSM, ITIL and Dev Ops experts— Cherry Vu, Rob England, and Jayne Groll to discuss how Dev Ops and ITSM can compliment each other and what the future holds for both. So, the topic today is sort of crossing streams with ITSM and Dev Ops. But what we’ve seen, over the last two and a half, three years, is that there is a place where these come together for the good of IT and humanity.
Though it’s not linear, the phases are: One of the reasons for ITIL’s widespread adoption is the active involvement of a global and diverse community of IT professionals, consultants, trainers, and professional organizations.
People are sometimes confused by the use of ITIL and IT Service Management (ITSM) interchangeably.You know, I think when the Dev Ops community talks about Ops, they don’t always mean what we think of when we think of Ops. I consider Dev Ops and tools kind of like a happy marriage together because they support each other and they make each other better, so I think it’s a happy marriage if we do it right.And, as Jayne said in her presentation that they need to have better communication between them both and speak the same language, and understand each other just.Since V3, ITIL has been narrowed down to 5 “lifecycle” phases.The lifecycle is circular, with 5 highly interrelated phases.Click Here for the Official ITIL® Website ITSM can be implemented in many ways, including the adoption of ITIL.Many organizations adopt ITIL in addition to other complimentary frameworks like Cobit, USMBOK, Lean/Six Sigma, Lean IT, Dev Ops, PRINCE2.You know, there was a time when I first started Dev four and a half years ago, where if you told me we were going to do ITSM and Dev Ops at a Dev Ops show I would have said you’re crazy. I was and then I had a bit of a road to Damascus Conversion.But after that, I mean, I was talking about Dev Ops Run.ITIL is an integrated set of best-practice processes for delivering IT services to customers.The primary focus is to maximize value to customers (the business) by aligning IT resources with business needs.